FAQs


Who is Mission Pets?

We're a San Francisco-based company dedicated to creating thoughtfully-designed pet apparel and accessories, always with an eye for style. On our website, you can shop our Mission Wild and Pup Crew Pro brands. 

You may be more familiar with our products you've seen at Petco, PetValu, Wal-Mart, ASDA, PetBarn, or even at your local pet boutique. We're also the company responsible for making all of those cute Lulu Pink, Pup Crew, SimplyDog, SimplyWag, SimplyCat, Smoochie Pooch, and Wag-A-Tude dog clothes and accessories.

You also might be more familiar with Harry Barker, which we added to our family of Mission Pets brands in April 2017.

Mission Pets was called SimplyShe from 1999 until April 2017. We changed our name to Mission Pets to better reflect both our business and our passion! We think the name Mission Pets both speaks to where we're from (San Francisco) and where we're going – creating products that help pets and their people experience life's great adventures together. 

 

Where can I shop for Harry Barker products?

Harry Barker products are now available at harrybarker.com. Wholesale orders of Harry Barker products are still available on the mission-pets.com wholesale portal.

 

How can I become a Wholesaler?

We're so happy to hear that you're interested in purchasing our products for your store or retail space! We ask that all potential wholesale customers fill out our Wholesaler Application Form for internal approval prior to being able to purchase our products at wholesale. 

If you were a registered Harry Barker wholesale customer prior to February 22, 2018: You should have received a Wholesale Account Activation / Invitation email from a member of our team at Mission Pets between February 5-20, inviting you to our Wholesale portal and activating your new Wholesale account at Mission-Pets.com. If you have not received this email, or if you need assistance in setting up your new Mission Pets Wholesale account, please feel free to reach out to our Customer Service team at customerservice@mission-pets.com, and we'll help you with the ins and outs of your Wholesale transition.

 

How can I return or exchange my items?

We're sorry to hear you weren't completely satisfied with your purchase from Mission Pets.

We currently accept returns and exchanges from within the USA that were purchased directly through our retail website mission-pets.com. 

We do not accept returns or exchanges of our products from other retailers. You can ask the original place of purchase if they will accept your return or exchange.

We do not accept returns of wholesale purchases.

You can start your returns here

 

I don't live in California. Why am I being charged Sales Tax?

While Mission Pets is headquartered in San Francisco, California, we have employees and house some of our products around the country. Due to Sales Tax regulations, we charge sales taxes on all orders with shipping addresses located in California, South Carolina, and Washington State.